Our standard dispatch times are approx two weeks (subject to change for bank holidays). All our parcels are dispatched by 1st class signed for via Royal Mail. Your tracking number will be emailed to you once available. We cannot guarantee actual delivery times as this is not within our remit.
Special Delivery (next working day by 1pm) option is available, however, orders must be placed by 10am to guarantee same day dispatch. Orders placed on Friday will be delivered on Monday. Orders placed on Saturday and Sunday will be delivered on Tuesday. Please note Saturdays and Sundays are not working days, nor are bank holidays. This option may be withdrawn during special promotion times.
If items are returned due to non collection from the Post Office, then you will be responsible for the additional postage charges to have the re-dispatched. Alternatively, if the items are no longer required, then a credit note will be issued for the purchase price.
We offer a gift box option with all of our deliveries. Our gift boxes are accompanied with tissue paper and a gift tag.
We at Acrotastic are working very hard to reduce our carbon footprint and have implemented all recyclable packaging including tissue paper, postage boxes and eco-friendly packaging tape.
Wholesale or those ordering more than 5 items will be subject to further manufacturing time and therefore despatch will be longer. We will confirm an estimated timescale once your order has been received.